Staff Operations Program Manager

Job Title

Staff Operations Program Manager

Role Summary

Manage workforce planning, staffing coordination, resource forecasting and operational reporting for two engineering organizations within Arm's Solutions Engineering Group. Partner with engineering managers, capacity managers, finance, recruiting and leadership to align staffing and capacity with business priorities.

Toronto-based role with a hybrid working arrangement, coordinating across globally distributed teams.

Experience Level

Mid-level. The posting does not specify a years-of-experience range.

Responsibilities

Operate key planning and reporting processes to ensure teams have the right people and capacity to meet objectives.

• Partner with engineering leadership to capture workforce demand and staffing requirements across multiple teams.
• Own resource planning: headcount forecasting, hiring plans, contractor needs and capacity tracking.
• Coordinate with Capacity Managers, Finance and Recruiting to align staffing plans with budgets and priorities.
• Track hiring progress, workforce allocation and organizational capacity; provide regular updates and recommendations.
• Organize and run operational cadences (staff meetings, planning reviews, quarterly operational reviews).
• Maintain workforce dashboards, staffing reports and organizational metrics.
• Track decisions, action items, risks and dependencies to ensure follow-through.
• Improve operational processes, reporting and planning mechanisms; support annual planning and strategic workforce initiatives.

Requirements

Core skills and experience required to perform the role.

• Experience in operations management, workforce planning, resource management or engineering operations; experience in semiconductor environments is preferred.
• Demonstrated experience with headcount planning, hiring processes and resource forecasting.
• Strong analytical and organizational skills; experience maintaining dashboards and operational reports.
• Ability to manage multiple priorities and stakeholders across distributed teams.
• Excellent written and verbal communication and collaboration skills.
• Experience working with engineering leadership and cross-functional partners (Finance, Recruiting, Capacity Management).

Nice-to-have

• Experience supporting IP development, SoC, compute, tooling or methodology teams.
• Knowledge of semiconductor design flows, EDA environments and automation frameworks.
• Experience managing external workforce and contractor planning.
• Familiarity with reporting and analytics tools such as Power BI, Tableau or Smartsheet.
• AI tooling and automation experience; prior ASIC design or SoC integration experience.

Education Requirements

Bachelor's degree in Engineering, Business, Operations or a related field (as stated in the posting).

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.