Principal Field Applications Engineer, Silicon

Job Title

Principal Field Applications Engineer, Silicon

Role Summary

Serve as the primary technical lead for customer evaluations and deployments of Arm-based server silicon, coordinating across board, firmware, OS, and workload layers to shorten time-to-value and achieve production readiness.

Experience Level

Senior — typically requires 8+ years in field applications engineering, systems engineering, silicon applications, or customer engineering roles.

Responsibilities

Deliver technical leadership for customer engagements from evaluation through production deployment.

• Act as the primary technical interface for customers evaluating and deploying server-class Arm silicon.
• Lead the product evaluation lifecycle: goal-setting, pre-delivery checks, Day-0 acceptance, execution, remote support, and post-eval closeout.
• Run board bring-up and debug across board, firmware, kernel/OS, and workload layers.
• Drive Day-0 readiness and acceptance gates (BMC, console, firmware baseline, boot path, diagnostics).
• Triage customer issues, define severity, collect evidence, and escalate to L2/L3 engineering as needed.
• Support workload enablement and performance tuning for cloud-native, AI, and enterprise workloads.
• Review customer design artifacts and platform integration plans.
• Deliver training and enablement for customer engineering teams and partner operators.
• Translate field feedback into product and roadmap improvements and support content.

Requirements

Must-have:

• 8+ years in FAE, systems engineering, silicon applications engineering, or customer engineering roles.
• Direct hands-on experience with companies that build and deliver servers and network infrastructure (hyperscalers, CSPs, OEM/ODM server vendors, NIC/switch vendors).
• Strong server platform expertise: CPU/memory hierarchy, PCIe, CXL awareness, NUMA fundamentals, and firmware/OS bring-up.
• Linux systems troubleshooting and performance analysis experience in data center environments.
• Proven experience supporting customers from pre-sales evaluation through post-silicon deployment.
• Strong customer-facing communication skills; able to explain technical tradeoffs to engineers and executives.

Nice-to-have:

• Experience with large-scale data center networking and server integration at rack/cluster level.
• Familiarity with board bring-up workflows, diagnostics, and lab instrumentation.
• Prior support of Tier-1 hyperscalers or major enterprise infrastructure programs.
• Experience collaborating across regions (US, Europe, China, Japan).

Education Requirements

Bachelor of Science in Electrical Engineering, Computer Engineering, or Computer Science required; Master’s degree preferred.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.