Emulation Field Hardware Support Engineer

Job Title

Emulation Field Hardware Support Engineer

Role Summary

Provide hands-on hardware support and operational ownership for Siemens EDA emulation systems (Emulator/ProFPGA and Veloce product lines) across data center, cloud, hybrid environments, and customer sites. Collaborate with R&D, customer teams, and operations to maintain high availability, optimize performance, and expand emulation infrastructure.

Experience Level

Mid-level (experience level not quantified). Prior hands-on hardware support and troubleshooting experience is required.

Responsibilities

Primary responsibilities include installation, service, incident response, and ongoing operational support for emulation hardware across internal and customer environments.

• Provide lifecycle hardware support: installation, upgrades, service, and end-of-life activities for emulation systems.
• Diagnose and repair complex electronic hardware to restore system availability and minimize customer impact.
• Perform incident response, root cause analysis, and problem management for emulation product issues.
• Conduct onsite and remote hardware support at customer locations, Siemens offices, and home-based dispatch as required.
• Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness before installation.
• Execute full system installations: unboxing, rack-and-stack, cabling, hardware assembly, software loading, and initial checkout testing.
• Manage failed hardware disposition, maintain spare parts inventory, and track assets in internal systems.
• Collect and report operational data to support monitoring, reliability analysis, and continuous improvement.
• Provide basic IT and system administration support to maintain operational continuity.
• Serve as the hardware technical representative, providing proactive onsite support domestically and internationally.

Requirements

Must-have qualifications are listed first; preferred skills follow.

• Must-have: Prior experience troubleshooting and repairing complex electronic hardware.
• Must-have: Experience with Linux and Microsoft Windows operating systems.
• Must-have: Experience with high-speed serial data technologies and systems.
• Must-have: Experience handling electronic parts with proper grounding procedures.
• Must-have: Strong technical communication, analytical problem-solving, and ability to follow written and verbal instructions.
• Must-have: Customer-facing experience and ability to work in remote customer locations while coordinating with multidisciplinary teams.
• Must-have: Possession of a valid driver’s license and flexibility to travel on short notice, including international travel.
• Must-have: Physical ability to move 50–70 pounds and work on feet for long periods in lab/datacenter environments; ability to reach and work in confined/awkward positions.
• Must-have: Hands-on experience with monitoring and automation tools; proficiency in performance tuning and system observability across hybrid environments.
• Must-have: Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP) and data center operations.
• Preferred / Nice-to-have: Experience with emulation hardware and emulation technologies.
• Preferred / Nice-to-have: Deeper electronic/electrical engineering knowledge and familiarity with enterprise security standards and compliance-driven operations.
• Preferred / Nice-to-have: Familiarity with safety standards and security/compliance frameworks (ISO, NIST, SOC 2).
• Preferred / Nice-to-have: Passion for automation, self-healing infrastructure, and continuous improvement.

Education Requirements

Bachelor's degree in electronic or software engineering, or equivalent practical experience.

About the Company

Company: Siemens

Headquarters: Munich, Germany

Siemens EDA is a leading global provider of Electronic Design Automation (EDA) products and systems. Their innovative solutions enable companies to enhance the development of electronic products efficiently and effectively, keeping pace with the complex demands of technology and physics. Siemens is committed to delivering advanced workflow solutions that integrate both EDA and MCAD tools for multi-domain design and manufacturing in the semiconductor industry.