Director, Applications Engineering (Silicon)

Job Title

Director, Applications Engineering (Silicon)

Role Summary

Lead a global Silicon Field Applications Engineering (FAE) organization that delivers consistent customer outcomes from evaluation through production deployment. The role manages a distributed team and partners with Sales, Program Management, and Engineering to mitigate delivery risk and resolve critical issues.

Experience Level

Senior — typically 12+ years in semiconductor/customer engineering/FAE roles, including 5+ years leading senior technical field teams.

Responsibilities

Accountable for team leadership, operational execution, customer support quality, and escalation governance.

• Lead, coach, and manage a distributed team of ~10–12 Silicon FAEs across regions and time zones.
• Own global execution quality for silicon customer support, evaluation, and deployment workflows.
• Design and operationalize evaluation and deployment processes, staffing models, regional coverage, and on-call/critical-issue frameworks.
• Define and track key metrics (Day‑0 pass rate, time‑to‑first‑result, MTTR/MTTI, critical-issue quality, customer progression to production).
• Partner with Sales, Account teams, Program Managers, and Engineering on account strategy and delivery risks.
• Ensure predictable escalation into L2/L3 with high-quality evidence and timely closure.
• Create technical enablement programs and career ladders for Silicon FAEs.
• Represent field priorities in roadmap, errata, tooling, and support-content decisions.
• Lead executive-level customer engagements for key or high-risk accounts.

Requirements

Must-have experience and competencies.

• 12+ years in semiconductor/customer engineering/FAE roles; 5+ years leading senior technical field teams.
• Proven leadership of globally distributed customer-facing engineering teams.
• Strong background in server silicon/platform bring-up, deployment, and support models.
• Direct experience with server and network infrastructure ecosystem players (hyperscalers, OEM/ODM, cloud, networking).
• Demonstrated ability to operate cross-functionally with sales, product, and engineering at executive and working levels.
• Experience with RACI, lifecycle gates, incident management, and critical-issue governance.

Nice-to-have:

• Experience creating new FAE organizations during business-model transitions and familiarity with Arm-based server ecosystems and Cloud AI infrastructure.
• Experience managing multilingual, multi-cultural teams across US/EU/China/Japan.

Education Requirements

BS in Electrical Engineering, Computer Engineering, or Computer Science required; MS preferred.

Salary: $323,000–$437,000 per year.

Apply: https://experienced-arm.icims.com/jobs/17195/director-applications-engineering-silicon/job/login

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.